Felt Orca Toy
- In stock, ready to ship
- Gift Idea
- Free AU shipping
- Ships worldwide
Felt Orca Toy: Enjoy playtime while saving the planet!
Meet Hugo the orca, a toothed whale belonging to the oceanic dolphin family, of which it is the most prominent member. Soft and flexible to touch, children will delight in creating landscapes and adventures for them.
Hugo is a needle felted orca and will look cute in your home or even make a great eco-friendly gift idea. Each eco toy is handcrafted with love and has its own story!
Check out the rest of our toy sea animals and collect them by purchasing our set of 7 gift box.
View our sensory felt toys collection for more designs
Features
- Free AU shipping
- Handmade of 100% natural wool
- Coloured with natural dyes, free from chemicals
- Soft and flexible to touch
- Compostable at the end of life
Product Details
Material: 100% New Zealand wool, hand-dyed with azo-free and lead-free natural dyesManufacturing: Handmade in Nepal
Dimensions: 15 cm x 15 cm
Due to the handmade nature, slight variations in measurements (~1 cm) can sometimes occur.
1% of all proceeds are donated to environmental initiatives via our commitment to 1% for the Planet.
©Eco Dog & Cat 2022
Your order will be processed in accordance to Eco Dog & Cat's Shipping Policy described below:
PROCESSING TIME
- All orders placed before 1 pm will be shipped on the same day.
-
Orders placed after 1 pm will be shipped on the next business day.
SHIPPING RATES
We use Australia Post for all our orders.
We offer free shipping in Australia, with delivery expected between 2-8 days. The shipping rates for other countries are:
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Country
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Order Size
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Standard
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Express
|
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New Zealand
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Under $150
|
$17
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$25
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New Zealand
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Over $150
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Free
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-
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Rest of World
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All orders
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$25
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-
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Please note that you are responsible for covering the cost of any duties or taxes imposed by your country.
TRACKING NUMBER
A tracking number provided for all orders. As soon as your order has been shipped, you will receive a confirmation email with tracking details.
SHIPPING TIMES
Please refer to the Australia Post website at auspost.com.au for the latest delivery updates and estimates.
Covid-19 notice and information
Eco Dog & Cat will do our best to get our products to customers quickly. However, delays with all deliveries cannot be avoided with flights being grounded and customs clearances' changing frequently. Although our preferred shipping carrier is Australia Post for all international parcels, we will also monitor and choose the most reliable international shipping carrier with changing circumstances/needs to minimise potential delays. Eco Dog & Cat cannot guarantee delivery times and is not responsible for carrier delays. Please do allow additional time for delivery.
MISSING ITEMS
All of our shipments include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your delivery address, but you have not received your order, please contact your local post to investigate the issue.
We cannot be held accountable for packages where tracking information states the box has been delivered to your order address.
We will lodge an investigation request with Australia Post for all reports of a missing parcel. We will replace the lost item once the order is deemed lost by Australia Post. Please understand that we cannot offer a replacement during an ongoing investigation. Please get in touch with us at support@ecodogncat.com to initiate the process.
INCORRECT ADDRESS DISCLAIMER
The purchaser should ensure that they provide the correct shipping address. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees. We do our best to speed up processing and shipping times, so there is a tiny window to cancel or change the details of your order.
If you need to change your shipping address, please email us immediately at support@ecodogncat.com. We will try our best to make the changes before it ships out; however, we cannot guarantee that we will be able to do so once it has started being fulfilled.
If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not the shipping fee. Alternatively, we can ship your order to your correct address. The shipping fee will be invoiced to the customer before re-shipping your order.
Last updated: 1 Dec 2021
We want you to feel good about your purchase and with us every step along the way to be everything it was meant to be. This is why we have our product guarantee in place. If you don't love our creations, you can return your order within 30 days of purchase for a full refund in the original packaging. No questions ask!
If you are not 100% happy with your order or your experience with Eco Dog & Cat, we want to hear from you! Contact us at support@ecodogncat.com and let us know how we can help.
HOW TO RETURN AN ITEM(S)
Email support@ecodogncat.com with your order number, and we will provide a return delivery address.
You would be responsible for all return shipping charges unless there was a fault at our end.
Your order will be assessed within 24 hours upon receipt. You will receive an email notification once the refund has been processed. Funds will be returned to the same account used to place the order. Shipping fees and taxes are non-refundable except for faulty item(s) or incorrect product(s). Depending on your bank, this process may take 2-3 business days. If the product was received as a gift, the refund would be provided as store credit. There is no expiry for all store credit.
CUSTOM ORDERS
Custom orders are not returnable and not refundable, as they are created just for you and not a stock item.
